15+ years in legal operations
SourcePro Consultants is currently documenting results across active law firm engagements, from intake automation to full case management builds. Here's how results get measured, what firms typically see, and what current clients are saying.
Engagements currently active across personal injury, litigation, and intake-focused firms in Georgia and Florida.
SourcePro Consultants measures every engagement against the same operational benchmarks the firm was diagnosed against, intake response time, case cycle time, staff adoption, and cost reduction, so results are verifiable, not anecdotal.
Every engagement opens with the Phase 1 audit, and that audit is where the baseline is set. How long a new lead waits before someone responds. How long a case takes to move from intake to resolution. How much of the week disappears into manual entry. How many people are actually using the system they were given, rather than working around it. Those numbers are recorded before anything is built.
The same measurements are taken again at Phase 4 launch, and once more during Phase 5 optimization. That baseline-to-result comparison is what makes a result measurable instead of a claim — there is a before, there is an after, and both were taken the same way.
Not every firm arrives with clean numbers to start from, and that is normal. When a firm can't say how long intake actually takes, the audit measures it directly rather than accepting an estimate — pulling timestamps from the existing system, or tracking a sample of live matters where no system is recording them. A baseline built on what someone believes is happening will produce a result that can't be defended later.
Software tools in a law firm are only as good as the workflows behind them. That's what gets measured here, not just whether a system was installed.
The figures below are what legal operations automation projects tend to produce across the industry. They are useful for setting expectations about the shape of a result — where the time goes, which costs move, roughly how long before the work pays for itself — and they are not a forecast for any particular firm.
Read them as a range, not a promise. A firm already running a disciplined intake process will see less movement there and more in case cycle time; a firm with no system at all will see the opposite. Which end of each range a specific firm lands on is exactly what the Phase 1 audit is for.
60–90%
Reduction in manual data processing time
70%
Faster contract and document review
25%
Increase in caseload capacity without adding staff
87–93%
Lower cost than adding a receptionist for AI-handled intake
~6 months
Typical payback period
These are industry benchmarks for legal operations automation projects, not results verified against a specific SourcePro client engagement. Quantified, client-specific results will supplement this section as full case studies are documented and approved.
Three engagements are far enough along for client-approved feedback. Full quantified case studies, with measured before and after numbers, are still in documentation and will publish alongside these as they're completed.
All three are named, with the firm and the person quoted, and each links to a LinkedIn profile so the attribution can be checked rather than taken on trust. Anonymous praise from “a Florida law firm” proves nothing, and a firm evaluating a consultant is right to treat it that way.
Florida. Marissa Constant.
SourcePro built our intake system from the ground up. Leads used to sit in an inbox until someone had time to deal with them. Now every lead is captured, qualified, and routed the moment it comes in. That alone changed how our team starts each day.
South Florida. Jessica Garcia, Office Manager.
Our litigation team had Filevine but wasn't using it the way it was built to be used. SourcePro rebuilt our configuration around how our cases actually move, phases, tasks, deadlines, all of it. It's the difference between owning a tool and having it actually work for you.
Abbi Novotny. Active engagement covering automations, intake, and growth.
We're an active engagement right now, automations, intake, and growth all being worked at once. What stands out is that nothing gets built without a reason behind it first. SourcePro doesn't just turn on features, they design the workflow, then build the system around it.
Every engagement above ran through the same five phases. The order matters more than any single step: the workflow is designed before any software is configured, and staff are trained before the old process is switched off. Skipping either is how firms end up with a system nobody uses and no way to explain why.
Phase 1
Assess
Audit current tools and pinpoint exact operational bottlenecks.
Phase 2
Design
Map intake progression and structural role responsibilities.
Phase 3
Implement
Configure software to strictly enforce the new framework.
Phase 4
Launch
Train staff thoroughly to ensure strict protocol adoption.
Phase 5
Optimize
Monitor dashboards and automate reporting.
Full breakdown of each phase on the Services page.
Quantified case studies — the ones carrying measured before and after numbers — go to the client for review and sign-off before they appear here. Not a courtesy notification after the fact: actual review, with the firm free to correct, cut, or decline. That is the same standard the three testimonials above were held to, and it is why they carry names and firms rather than “a Florida personal injury firm.”
The standard exists because of where SourcePro comes from. Teila Garraway spent 15+ years as a paralegal and legal operations practitioner before founding the firm — inside the intake queues and case files, not advising from outside them. Law firms handle other people's confidential matters for a living, and a consultant who publishes a client's operational detail without asking has already demonstrated the wrong instinct. Clients sign off because they are asked properly, and they are asked properly because the person asking knows what it is like to be on the other side of it.
When the full case studies publish, each will carry the same four things: what the firm's operation looked like at the Phase 1 baseline, what was designed and built, what the same measurements read after launch, and what did not improve. That last part is deliberate. A case study with no limits in it is marketing, and managing partners evaluating a consultant can tell the difference immediately.
More on Teila's background and credentials.
Pricing and process questions this page doesn't cover are answered on the FAQs page.
The first step toward a documented result is the same for every firm: a Legal Systems Health Check. No pitch, no software recommendation, just a clear picture of where the operational gaps are.