Teila
Legal Systems Architect
Owns strategy and architecture for every engagement. The single point of accountability from kickoff to launch.
Teila Garraway brings 15+ years of legal operations experience
Get the Operations Team Bigger Firms Have.
Without the Bigger-Firm Overhead.
We're a legal operations consulting firm backed by specialists in project management, data analysis, software engineering, and automation. We don't advise from the outside. We build from the inside out.
The Bigger-Firm Structure Behind Every Engagement
SourcePro is a legal operations consulting firm that runs every engagement with the same functional structure as an enterprise operations team, covering strategy, project management, implementation, data, and administration, sized for a law firm, not a corporation.
My'Isha
Data Analyst
Owns optimization. Builds your dashboards, reads the data, and flags what's not working before it becomes a problem.
Shannice
Project Manager
Runs your kickoff call and weekly check-ins, keeping scope and timeline on track from day one.
Jasmine
Administrative Assistant
Coordinates project meetings, organizes your documents and files, and keeps SOPs and scheduling running so your engagement stays organized end to end.
The role we fill
What a law firm COO does, and whether your firm needs one
Most firms do not decide to hire operations leadership. They arrive at it, usually after a stretch where the managing partner is the only person who knows how anything works. If every decision that is not legal work still routes through you, that is the symptom.
Why it is usually the wrong person doing it
Process ownership, capacity, whether the numbers can be trusted, how a new hire gets productive — none of that is legal work, and none of it is optional. It is the work that gets done at 7pm by whoever cares most, which is usually the person whose hourly rate makes it the most expensive way possible to do it.
The part most fractional COOs cannot do
Operations leadership usually stops at the recommendation. Someone tells you which system to buy, writes the process, and hands it over for somebody else to configure. The gap between the recommendation and the working system is where most of these engagements quietly fail.
Teila works as a legal technology consultant as well as an operations one, because the software engineering is hers. The workflow gets designed and then built by the same person, which removes the handoff that usually loses the detail.
That combination is the whole argument. A fractional COO is not rare. One who can architect and configure the system underneath is.
This is available fractionally, which is the point. Firms that need this rarely need it full time, and almost never at the salary a full-time hire commands.
We're not a software vendor. We're practitioners.
Most legal tech vendors have never run a law firm. They've built software that looks right on a demo. But when you're actually managing intake, case management, and client communication across a team of paralegals and attorneys, you discover the gap between what software promises and what it delivers.
Teila spent 15 years as a litigation paralegal and operations manager in personal injury and insurance defense firms, managing intake queues, coordinating discovery, tracking deadlines, and building workflows that kept teams moving.
Then came software engineering. That combination, practitioner experience plus technical training, is what SourcePro is built on. We don't design systems for how firms should work. We design them for how firms actually work.
Every role on that team is filled by someone who's done the work, not a subcontractor network.
“Teila built SourcePro out of a gap she lived firsthand — 15 years as a senior paralegal, then a transition into software engineering. She understands both sides, which almost nobody does. She designs automation and Customer Relationship Management systems that actually work in the real world, primarily for law firms but also for consultants and service-based entrepreneurs. If your systems are held together with duct tape and you’re drowning in admin, she’s the one to call.”
Why We Started a Legal Operations Consulting Firm
We noticed a pattern: firms were buying software that didn't fit their workflows. They'd implement a Customer Relationship Management tool built for sales teams, not legal intake. They'd try case management systems that assumed every firm worked the same way. And they'd hire consultants who had never managed a law firm's operations.
We've worked alongside paralegals who knew exactly what they needed but couldn't articulate it to a vendor. We've seen capable systems fail because the implementation ignored how a specific team actually worked. The gap between software capability and team adoption is where most implementations fail.
SourcePro exists to close that gap.
Design the workflow. Then configure the software.
Most firms approach this backwards. They buy software first, then try to fit their workflows into it. That's like buying a house and then deciding where to put the rooms.
Customer Relationship Management
Sales-focused
- Built for sales pipelines and lead tracking
- Focuses on opportunities and conversions
- Ideal for initial intake and marketing tracking
Case Management System
Legal-focused
- Built specifically for legal work and matter progression
- Tracks complex deadlines, documents, and discovery
- Manages the actual execution of legal services
Many firms try to use a Customer Relationship Management tool as a Case Management System, and it creates friction. The workflow comes first. The software follows.
Founder & Principal Consultant
15+ years of legal experience — Teila Garraway
I learned legal operations by auditing chaotic case management systems, interviewing frustrated paralegals, and tracking millions of dollars in stalled cases caused by poor workflow design.
Most law firms try to solve operational friction by purchasing new software. But technology cannot execute a process that hasn't been deliberately designed. I've engineered the internal architecture for dozens of firms, so their systems enforce accountability rather than obscure it.
My approach is systematic, direct, and heavily focused on process architecture. We build the engine before we turn the key.
I'm from Miami and based near Atlanta, and I work with law firms in both cities and across the country.
Watch: Why Your Legal Tech Never Worked
Teila's path to SourcePro started in a personal injury office, not a software company, and that's exactly why she can see the gap between what legal tech promises and what it actually delivers.
Nobody owns the outcome, and your firm is left with an expensive tool nobody uses.
What makes us different
Most consultants have never managed a law firm's operations. We have. That changes everything.
Practitioner-led
Teila has managed intake, coordinated discovery, tracked deadlines, and built the operational workflows that kept litigation teams moving. Our team builds on that foundation: specialists who execute at depth, not generalists who advise from a distance.
Workflow-centric design
We design systems around how your firm actually works, not how software vendors think you should work.
Platform-agnostic
We're not married to any software. We recommend based on your workflow, not on vendor relationships.
Full execution depth
Project management, data analysis, software engineering, and automation under one engagement. One point of contact. No vendor hand-offs.
Post-implementation accountability
Implementation is where most projects fail. We stay involved through launch and beyond to ensure adoption.
Named team, real accountability
You know exactly who's working on your engagement and what they're responsible for, not a rotating cast of subcontractors.
How we work
Assess. Design. Implement. Launch. Optimize.
The same discipline on every engagement, whatever the scope.
- 1
Assess
Audit current tools and pinpoint exact operational bottlenecks.
- 2
Design
Map intake progression and structural role responsibilities.
- 3
Implement
Configure software to strictly enforce the new framework.
- 4
Launch
Train staff thoroughly to ensure strict protocol adoption.
- 5
Optimize
Monitor dashboards and automate reporting.
Teila's Path to SourcePro
15+ years in legal operations
Started as a litigation paralegal. Managed intake, coordinated discovery, tracked deadlines, and led operations teams.
Software engineering background
Studied software engineering to bridge the gap between operational needs and technical execution.
Founded SourcePro (Oct 2020)
Built SourcePro to bring practitioner-first consulting to law firms, designing workflows before configuring software.
What we believe about law firm operations
Workflows are designed, not discovered
The right workflow doesn't emerge by accident. It's intentionally designed around your firm's needs and goals.
People matter more than platform
The best software in the world fails if your team doesn't adopt it. People come first.
Honesty matters
We'll tell you if a platform doesn't fit your needs, even when that means recommending someone else's product.
Practitioners understand better than theorists
Experience in the field beats theory about the field. We've done the work we're designing around.
Real firms. Real results.
How proper architecture changes the way a firm runs.
Before working with Teila, I had no real system for tracking leads or connecting my intake process to my website. She came in, understood exactly what my firm needed, and started building something that actually works the way my practice does. This isn't cookie-cutter — it's built around how I operate.
Abbi Novotny
Founding Attorney · Rhythm & Reason Law
Start with a Legal Systems Health Check
A free 30-minute conversation about your firm. We'll tell you honestly whether a deeper Systems & Tool Stack Diagnostic makes sense. No pressure, no pitch.